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Professional Office Procedures (5th Edition), by Susan H. Cooperman
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For courses in Professional Office Procedures.
Professional Office Procedures prepares students for the realistic situations, tasks and problems they will encounter in a state-of-the-art office environment. Using flexible, stand-alone chapters, this edition has been updated to reflect technology-driven innovations and is ideal for both traditional and distance learning courses. Each chapter features a wide range of activities that focus on Internet research, software application, punctuation review and human relations skill development. This new edition features more on technology, three new chapters (diversity, stress management and business etiquette), an integrated testing feature and inspiring stories of personal success.
- Sales Rank: #100981 in Books
- Brand: Cooperman, Susan H.
- Published on: 2008-03-08
- Released on: 2011-08-11
- Original language: English
- Number of items: 1
- Dimensions: 10.80" h x .80" w x 8.20" l, 2.20 pounds
- Binding: Paperback
- 504 pages
From the Publisher
This informative text integrates office skills, language skills, human relations skills, life experiences, knowledge of the business world, and organization techniques to help students become competent, conscientious, reliable, and dependable administrative assistants. Cooperman shows students how to think, work under difficult and stressful situations, and perform office duties in a professional manner.
From the Back Cover
Professional Office Proceduresprepares students for the realistic situations, tasks and problems they will encounter in a state-of-the-art office environment. Using flexible, stand-alone chapters, this edition has been updated to reflect technology-driven innovations and is ideal for both traditional and distance learning courses. Each chapter features a wide range of activities that focus on Internet research, software application, punctuation review and human relations skill development. This new edition features more on technology, three new chapters (diversity, stress management and business etiquette), an integrated testing feature and inspiring stories of personal success.
Excerpt. © Reprinted by permission. All rights reserved.
Professional Office Procedures will assist, inform, and train people for office careers. Office workers are no longer confined to working in rooms located in a traditional office building but perform office work from private homes, from client locations, or while traveling around the country. Many mobile office workers may rely on a notebook computer, handheld computer, and cell phone to conduct their business from a car or hotel room. Regardless of the size of the organization, type of business, or the location of the workplace, all employees from entry level to management need to be proficient in office procedures so they can effectively function in today's workplace.
The information contained in this book will be useful to students entering the world of business for the first time as well as those workers currently employed in offices. This material will also be useful to individuals returning to work after a period of time at home attending to family responsibilities and to persons who have made a career change. To survive in the current employment market, workers must have the skills to perform a wide variety of job functions. Office employees will find many practical procedures in this book to enhance their skills and assist their career advancement.
The purpose of the text is to train people to think, work under stressful and difficult situations, and perform office duties in a professional manner. The focus of the book is to prepare students for the realistic problems and situations they will encounter in a modern office. Instead of reading about a topic, students are directed to practice the skills and discuss the professional office procedures presented in this book. Each chapter contains a series of activities which allows the student to implement the material covered. For example, when discussing business travel, the individual is given projects which require their contacting airlines for schedules and prices; and when planning a meeting, the student must contact local hotels and inquire about accommodations and prices.
In addition, Professional Office Procedures discusses such important topics as seeking employment, working with a supervisor, office security, making presentations, and telecommunications. THE THIRD EDITION
This third edition of Professional Office Procedures has been updated to reflect the technology-driven innovations in today's office environment. In addition to completely revising the sections on computers and telecommunications, this third edition integrates computers, the Internet, and other office technologies into every aspect of the basic office procedures that are essential to success in the business world. Each chapter contains information, exercises, and activities which direct the student to use the Internet for information and research. The text includes many sample Web sites to assist the student in these activities. In addition, the emergence of electronic commerce (e-commerce) is emphasized.
Special emphasis was given to the development of positive human relations skills. Being able to work as a cooperative member of a team, getting along well with co-workers and managers, and dealing with difficult clients are all vital to a successful office career. Each chapter contains a section on developing human relations skills and includes a section where students are encouraged to analyze problem situations that occur in the workplace and develop their own solutions. The problems are typical situations that occur in an office and often do not have right or wrong answers.
Since the objective of most workers is to advance from an entry-level position to a position of greater responsibility, the development of decision-making skills is stressed throughout the book. The sections on management and supervisory skills have been expanded to enable students to continue to grow in their profession. FEATURES
The end of each chapter contains several features for further student reinforcement:
* Activities that prepare student for "real-life" office duties
* Hands-on projects
* Situations to stimulate discussion of office and human relations skills
* Punctuation or grammar review
The final chapter, entitled "Tips of the Trade," includes hints to make the office worker's life more efficient and less stressful. The Appendix contains a review of grammar, punctuation, and spelling.
Packaged with the text is a CD-ROM that reinforces the skills taught in this course. The student is given projects to complete, job assignments to analyze and research, situations to solve, and punctuation exercises to do as a review.
Information pertaining to Microsoft Office User Specialist (MOUS) and the International Association of Administrative Professionals (IAAP) certifications are provided.
Professional Office Procedures integrates computer skills, office skills, language skills, human relations skills, life experiences, knowledge of the business world, and organization techniques so the student may develop into a competent, conscientious, reliable, and dependable office assistant.
Most helpful customer reviews
1 of 1 people found the following review helpful.
Like it.
By Jenny
It was the book my class required and it did the job really well. It is very easy to understand and I love this book. I still keep it for use all the time.
0 of 0 people found the following review helpful.
By J. Cipale
Well, it made for some interesting (to put it mildly) discussions on how to handle work situations (i.e. 2 fellow employees do not like you & you don't know why; what to do & not do in certain work situations). What was the point of the English punctuation lessons at the ends of the chapters? This is "Professional Office Procedures & Ethics," not "Business English" or "English 101!"
0 of 0 people found the following review helpful.
Moderately priced text
By robi2sha
This is a moderately priced textbook for an introductory class. It is organized well, has extensive review material, and has a CD with additional resources available. If you can get the chapter assignments and text online, I would do so. This is a very basic text and most of the questions can be answered with knowledge you already have or can quickly be answered using Google.
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